Privacy
Privacy Policy
Last updated: April 23, 2026
At citrammj.com, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using this website you consent to the practices described below.
1. Information We Collect
We collect only the minimum information necessary to operate this Site and improve your experience. This includes: (a) information you voluntarily provide through the contact form (name, email address, and message content); (b) automatically collected technical data such as your IP address, browser type, operating system, referring URL, pages visited, and timestamps — gathered through standard server logs and analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes: responding to your enquiries and support requests submitted via the contact form; analysing aggregate traffic patterns to understand which guides are most useful and to identify areas for improvement; monitoring site performance, uptime, and security; and improving the overall user experience of citrammj.com. We do not use your personal data for marketing purposes, nor do we send unsolicited emails.
3. Cookies & Tracking Technologies
This Site may use cookies and similar tracking technologies (such as localStorage) to enhance your browsing experience. These may include: essential cookies required for site functionality (e.g., language preference); analytics cookies that collect anonymous usage data to help us understand traffic patterns. You can control cookie behaviour through your browser settings. Disabling cookies may affect certain features of the Site but will not prevent you from accessing content.
4. Third-Party Analytics
We may use third-party analytics services (such as Google Analytics, Vercel Analytics, or similar tools) to collect and analyse anonymous usage data. These services may set their own cookies and collect information such as pages viewed, time on site, and general geographic location. Third-party analytics providers have their own privacy policies governing how they process data. We encourage you to review those policies. We do not merge analytics data with personally identifiable information.
5. Data Sharing & Disclosure
We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. We may share information only in the following limited circumstances: when required to comply with applicable law, regulation, or legal process; to protect the rights, property, or safety of citrammj.com, our users, or the public; with service providers who assist in site operations (e.g., hosting, email delivery) under strict confidentiality obligations.
6. Data Retention
Contact form submissions (name, email, message) are retained only as long as necessary to respond to your enquiry and for reasonable record-keeping purposes, typically no longer than 12 months. Server logs and analytics data are retained in aggregate, anonymised form and are periodically purged. We do not maintain long-term databases of individual user activity.
7. Data Security
We implement reasonable technical and organisational measures to protect the information we collect from unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption for all data in transit, secure hosting infrastructure, and limited access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Children's Privacy
This Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at support@citrammj.com and we will promptly delete that information from our records.
9. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your personal data; object to or restrict the processing of your data; withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at support@citrammj.com. We will respond to all legitimate requests within 30 days.
10. Changes to This Policy & Contact
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. For questions, concerns, or requests related to your privacy, please contact us at support@citrammj.com or through our Contact page.
Privacy at a Glance
We never sell your data
HTTPS encrypted connections
No marketing emails
No data from under-13s